Returns
A considered return journey.
Consumer orders have not opened. Final returns terms and practical handling instructions will be published before sales begin.
Pre-launch information · operational and legal review pending
Eligibility
The process will distinguish transport damage, product issues, support enquiries and change-of-mind requests. Eligibility rules and return windows have not yet been published.
Before arranging transport
Contact LUMAYNE before arranging a return. A large optical surface needs appropriate protective packaging and handling.
Product condition
Final terms will explain how the condition of the frame, optical surface, accessories and packaging affects the process.
Freight and assessment
Freight responsibility, assessment steps and timing remain subject to the reviewed policy.